Hutchison Port Holdings Trust
Enivronment & Society  >  Stakeholder Engagement

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HPH Trust has undertaken various activities throughout the year with different stakeholder groups which include unitholders, customers, suppliers, financial institutions and our own employees. Each activity is designed to address specific stakeholder concerns, and aims to continue fostering a strong and dynamic professional relationship with different stakeholder groups.

1.1 Unitholders

HPH Trust strongly believes in maintaining a strong investor base and regards investor communications a core aspect of our operations. We actively engage with unitholders and the financial community during the year through quarterly financial updates, results briefings, global non-deal roadshows, industry conferences and various investor outreach events.

1.2 Customers

Our list of customers includes the world's top carriers and we strive to deliver the best service experience possible in the face of increasing operational complexities and industry developments.

YICT communication sessions
On 26 June 2015, YICT held its annual customer communication session with the theme "We Are Ready”. Around 200 guests, including cargo owners, freight forwarders and representatives from shipping lines, warehousing enterprises and port authorities, attended the event. During the session, YICT Managing Director, Mr. Patrick Lam, introduced the terminal’s latest facility upgrades about its mega-vessel handling capabilities, improvements to intermodal transportation and new initiatives in port clearance procedures and the auto-gate project.

Later in the year, on 26 October 2015, YICT hosted another communication session for the region's major fruit importers during which they were updated on the latest developments in advance clearance, inspection and quarantine procedures for importing fruit. Around 100 guests attended the session.

YICT annual customer communication session "We Are Ready"

HIT luncheons
On 18 May 2015, HIT held a barge operator luncheon to mark the collaborative efforts between barge operators and HIT in improving barge operation efficiency and to secure HIT as a gateway for South China cargoes.

On 10 August 2015, HIT held its "Ready for the Future" luncheon to showcase to shipping lines the latest developments at HIT and highlight upcoming initiatives designed to improve productivity, efficiency and communication.

Conference and fair participation by YICT and HIT
From 14 to 16 October 2015, YICT participated in the 2015 China (Shenzhen) International Logistics and Transportation Fair held at the Shenzhen Convention and Exhibition Centre. YICT showcased its latest developments, technological upgrades, green port initiatives and highlighted its mega-vessel servicing capabilities at the event.

HIT participated in the Asian Logistics and Maritime Conference 2015 held in Hong Kong from 17 to 18 November 2015 and Marintec China 2015 held in Shanghai from 1 to 4 December 2015. At both events, HIT showcased its operational efficiencies and unparalleled service levels.

YICT staff at the 2015 China (Shenzhen) International Logistics and Transportation Fair

HIT launched the Customer Plus Mobile App

On 23 November 2015, HIT launched the Customer Plus Mobile App, allowing stakeholders to enquire about general vessel schedules, container information and special terminal announcements with greater convenience. Through this secured application, shipping lines are able to access a virtual map of the berthing location and obtain updates of vessel status at HIT. Push notifications are available for vessel berthing and departure, container loading and unloading, and gate in and out status.

1.3 Employees

Employees form the core of our operations. We provide opportunities for our employees to develop their careers with us. We recognise how essential they are to the organisation, and believe that training and communication are key to maintaining a committed and effective workforce.

HIT management held town hall meetings with staff members
In 2015, HIT held six town hall meetings between management and over 1,000 staff. At the meetings, HIT Managing Director Mr. Gerry Yim shared the company's business overview as well as challenges and strategies. Mr. Yim also highlighted the green, safety and health initiatives in 2015.

HIT Family Day 2015
HIT held its Family Day on 8 March 2015, welcoming approximately 5,000 staff, external contractor workers and their families. The carnival received enormous local community support, with HK Evangelical Lutheran Church, Hong Kong Institute of Vocational Education ("IVE") (Tsing Yi), Junior Police Call (Kwai Tsing), South Kwai Chung Service Centre, Tsuen Wan Trade Association Primary School and Youth College hosting games and stage performances.

Children of HIT staff performing at HIT's Family Day carnival

Free medical consultations at YICT
On 17 April 2015, the Shenzhen Federation of Returned Overseas Chinese collaborated with YICT to provide free medical consultations to more than 150 YICT staff. The consultations were conducted on-site by ophthalmologists, orthopaedists and cardiovascular specialists from leading Shenzhen hospitals. There were also information sessions on the prevention and cure of glaucoma and osteoporosis.

YICT staff undergoing an eye examination as part of the free medical consultation

COSCO-HIT opened a new staff recreation centre
With a focus of improving work-life balance, COSCO-HIT opened a new staff recreation centre in July 2015. The centre is equipped with gymnasium equipment including treadmills, stationary bikes, aerobic steppers and elliptical trainers for staff to use during their breaks.

HIT Children Scholarship
In an effort to recognise the excellent academic results of children of HIT staff, HIT awards scholarships annually to performers who attained outstanding academic achievements, including public examinations and other extracurricular activities. A ceremony was held in August 2015 to present the scholarship to recipients for the year.

YICT "Cheer-Up" Activities 2015
In August and September 2015, YICT held two "Cheer-Up" activities for staff and external contract workers. YICT's management team distributed fruits and beverages to around 6,500 staff and external contract workers to show the company's appreciation for their hard work during the port's peak season. The events were held during both day and night shifts to ensure coverage of front line personnel.

YICT Managing Director, Mr. Patrick Lam, distributing beverages to a staff at the "Cheer Up" activity

YICT held "Fun Walk" to celebrate its 22nd anniversary
On 15 November 2015, YICT held a "Fun Walk" to celebrate its 22nd anniversary, with participation from over 1,300 staff and their families. YICT Managing Director, Mr. Patrick Lam, launched the event with opening remarks before joining the rest of the management team in a cake-cutting ceremony. Participants walked an eight-kilometre route stretching from the hills of Xichong to Xiaomeisha. The event also sought to promote a healthy lifestyle and foster better team spirit among the staff.

Four YICT staff named National Excellent Technicians
On 9 December 2015, YICT held an award ceremony to honour four staff who were named National Excellent Technicians. The National Excellent Technician Competition was launched to recognise outstanding workers who exhibit professionalism and leading-edge expertise. Four YICT staff were awarded the title this year by the PRC's Ministry of Human Resources and Social Security, a remarkable achievement in the maritime industry.

1.4 Suppliers and vendors

The Trust adheres to a standard policy with a strict selection process for its vendors and suppliers. The overall assessment takes into account key performance metrics such as quality of services and products, price reasonableness, ethics of conduct, as well as past and present financial performance.

1.5 Government

Through active engagement with local and regional authorities, the Trust strives to stay abreast of the latest laws and regulations in the jurisdictions it operates. We remain mindful and vigilant of the various compliance requirements, and understand that respecting the various legal frameworks is integral to long-term operations.