ANNUAL REPORT 2025 37 SUSTAINABILITY REPORT CUSTOMER SERVICE As the backbone of the global shipping network and cargo transfer hubs, port operators strive for quality service offerings to achieve better internal business performance and higher cargo movement efficiency across value chains. The Trust is committed to ensuring all customers are treated appropriately and contractual obligations are fulfilled. The Commercial department, led by the Commercial Director, maintains open lines of communication with shipping line partners to effectively address any valid customer concerns or requests. The Trust’s efforts to maintain service excellence and improve support systems over the years have been well recognised by the community. In 2025, the Trust received several industry awards. HIT YANTIAN Best Container Terminal – Asia (Over 4 million TEUs) by Asia Cargo News Elite Enterprise Partnership Distinguished Award 2025 by the Hong Kong Customs and Excise Department HPH Trust prioritises addressing customer concerns and staying abreast of ever-changing market trends. In response to customer demand for the efficient and flexible movement of goods, the Chongqing-Shenzhen-Hong Kong route was inaugurated in 2024. Building on the success of this route, a new Chengdu-Shenzhen-Hong Kong scheduled rail service was launched in 2025, linking cargoes from Chongqing and Chengdu to YANTIAN and Kwai Tsing Container Terminals. This integration of transportation modes has helped reduce transit times and facilitated efficient access to overseas markets. Currently, YANTIAN operates 30 inland ports, 36 rail-sea services, 15 port alliances and 17 feeder services. In the reporting year, there were no reported fines or non-monetary sanctions resulting from non-compliance with laws or regulations concerning products or services. HPH Trust aims to maintain its record of no reported fines or sanctions in the medium-term and long run.
RkJQdWJsaXNoZXIy NTM2MDQ5