Page 40 - ar2013

Environmental, Social
and Governance Report
1. Stakeholder engagement
We have numerous stakeholder groups ranging from employees
and unitholders, to suppliers and fnancial institutions. Fostering
meaningful and dynamic interactions with each stakeholder group
has always been a priority for us, and to this end, we continually work
towards establishing and maintaining networks and communication
channels that cater to the unique needs of each group.
1.1 Unitholders
Over time, the Trust has developed a robust investor following.
To ensure consistent and transparent dialogue with unitholders
throughout the year, we actively engage through quarterly fnancial
updates and results briefngs with the fnancial community, global
non-deal roadshows, industry conferences and various investor
outreach events.
1.2 Customers
Our customers are top global carriers. We engage with
different levels of our clients' organisations on a daily
basis, and remain committed to enhancing the overall
customer experience.
Every client relationship is important to us, as evidenced by the
way our team of dedicated account managers keep track of our
clients’ latest developments. By thoroughly understanding all
dimensions of our clients’ businesses, we are able to implement
long term strategies to cater for their needs. Regular function-
to-function reviews are set up with clients to evaluate our overall
operations, so as to foster a quality customer experience. We
also periodically arrange port tours and sports tournaments
with clients, enabling them to better understand our daily
operations and to strengthen their bond with us.
From frontline to back offce, we aim to ensure clients’ needs
are catered for every step of the way, effciently and with the
greatest care.
1.3 Employees
Our employees are some of the best and brightest in the
industry, and we are proud to have them on board. Resourceful
and motivated, our employees form an essential driving force
within the organisation that encourages the growth of our
business. We continue to invest in them and empower them
to strive toward their highest potential.
Regular meetings are arranged involving management and
employee representatives. Discussions are held between
different parties around employee concerns and possible
enhancements to staff welfare and working conditions. We also
host various training workshops and skills upgrading sessions,
town hall meetings, publish in-house newsletters, and organise
outings and gatherings, with the aim of engaging our workforce
and boosting employee morale. Employees from HIT at a town hall meeting with Mr. Gerry Yim, CEO of HPH Trust
HUTCHISON PORT HOLDINGS TRUST 38